Return & Warranty Information
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days for a refund of your purchase price.
Returns are as easy as 1-2-3:
STEP 1: Locate Order Number
If you do not have your number on hand, send us an email at email@example.com
STEP 2: Prepare Return Package
Write the reason for the return on the packaging slip and ship your product to us with the order number written prominently and clearly on the package. Use clear packing tape to attach the shipping info to the package. Send the package with a carrier service that issues you a tracking number, such as FedEx® or UPS®. We cannot be held responsible for packages that are lost without tracking.
STEP 3: Receive Credit
When we receive the product, we’ll issue you a credit for your order within 14 business days. If you want to place a new order, just place a new order on our website.
Your return is subject to the following:
- Shipping charges are non-refundable.
- Defective products are allowed for return for replacement or credit within 30 days or if the product is still within its warranty.
- All returns must be within 30 days of the original date of purchase. Thereafter, all sales are final.
- All returns must be re-sellable, which is in original condition and in original packaging. Any items returned to us in used condition without packaging will not be credited. Unfortunately, we cannot accept returned toys that have been in your dog's mouth for sanitary reasons.
- Returns must be shipped prepaid freight. Any return sent back freight collect will be refused.
- Special order items are not returnable.
- Products purchased from the fidofave.com clearance section will not be accepted for return.
- All replacement items will be shipped after Fido Fave brand has received and processed your defective return. A new tracking number will be sent to you for the replacement item when it ships.
- All credits will be made back to the original payment method.
- 10.Fido Fave brand will not be held responsible for customers ordering the wrong product(s), and all refusals will be credited minus the shipping charges.
- If a package arrives damaged, call Customer Care so a claim can be filed with the shipping carrier and a replacement can be ordered. *we do not require a signature on shipments.