Shipping Policy

We want to ensure you get the right product at the right time for the right price.

  • Processing Time - All online orders are processed the following business day. Add 1 day to your shipping estimate for total estimated delivery time. Business days are defined as Monday-Friday, excluding holidays.
  • Free Shipping - We offer Federal Express Ground Home standard delivery for no charge on orders over $49 to the contiguous U.S. excluding kennels. You should receive your order in 5 - 7 business days. 
  • Standard Shipping - For orders $49 or less, we ship for a nominal fee to the contiguous U.S.
  • Expedited Shipping - We also offer expedited 1-day or 2-day shipping for an additional charge. Certain products including batteries and spray refills can only be sent by standard ground shipping due to mail regulations.
  • Alaska & Hawaii - Packages sent to Alaska and Hawaii will have limited shipping options and are not eligible for free or standard shipping.

Shipping FAQs

What forms of payment do you accept?

We accept American Express, Visa, MasterCard, and Discover credit cards.

How much is shipping?

Orders over $49 receive free FedEx ground home shipping (contiguous U.S. only). Orders under $49 ship for a nominal fee. We also offer 2-day and overnight FedEx expedited shipping for an additional cost. Orders to Alaska and Hawaii will have limited shipping options and aren't eligible for free or standard shipping.

How do I cancel my order?

After you place an order, there is a limited time in which you can cancel or modify it. Once your order has been processed to our warehouse, we cannot make any modifications to the order, or cancel it.

Please send us a message at support@fidofave.com. We'll be happy to help you with your order and answer any questions.

When will my package arrive?

All orders are processed the following business day. With standard FedEx Ground Home Delivery, you can expect your order to arrive 5-7 business days after the next business day. With 2-Day Express Shipping, you can expect your order to arrive 2 business days after the next business day. Packages shipped with Standard Overnight Shipping will arrive 1 business day after the next business day.

You’ll be able to track your package under My Account.

What’s your return policy?

If for any reason you are not completely satisfied with your purchase, you can return it within 30 days for a refund of your purchase price. Shipping fees won't be refunded. Read our full return policy.

Is your checkout secure?

Yes, checkout is 100% secure and your personal information is safe. You’ll see “https” in the checkout page URL, which means your information is secure.