退款政策
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@fidofave.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@fidofave.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@fidofave.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@fidofave.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@fidofave.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@fidofave.com.
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days for a refund of your purchase price.
Returns are as easy as 1-2-3:
STEP 1: Locate Order Number
If you do not have your number on hand, send us an email at support@fidofave.com
STEP 2: Prepare Return Package
Write the reason for the return on the packaging slip and ship your product to us with the order number written prominently and clearly on the package. Use clear packing tape to attach the shipping info to the package. Send the package with a carrier service that issues you a tracking number, such as FedEx® or UPS®. We cannot be held responsible for packages that are lost without tracking.
STEP 3: Receive Credit
When we receive the product, we’ll issue you a credit for your order within 14 business days. If you want to place a new order, just place a new order on our website.
Conditions
Your return is subject to the following:
- Shipping charges are non-refundable.
- Defective products are allowed for return for replacement or credit within 30 days or if the product is still within its warranty.
- All returns must be within 30 days of the original date of purchase. Thereafter, all sales are final.
- All returns must be re-sellable, which is in original condition and in original packaging. Any items returned to us in used condition without packaging will not be credited. Unfortunately, we cannot accept returned toys that have been in your dog's mouth for sanitary reasons.
- Returns must be shipped prepaid freight. Any return sent back freight collect will be refused.
- Special order items are not returnable.
- Products purchased from the fidofave.com clearance section will not be accepted for return.
- All replacement items will be shipped after Fido Fave brand has received and processed your defective return. A new tracking number will be sent to you for the replacement item when it ships.
- All credits will be made back to the original payment method.
- 10.Fido Fave brand will not be held responsible for customers ordering the wrong product(s), and all refusals will be credited minus the shipping charges.
- If a package arrives damaged, call Customer Care so a claim can be filed with the shipping carrier and a replacement can be ordered. *we do not require a signature on shipments.